Account Services Principal Approver in Plantation, FL at TradeStation

Date Posted: 9/10/2021

Job Snapshot

Job Description

Account Services Principal Approver
Plantation, FL or Chicago, IL
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.  We have built a team of amazing people who work together in a high performance culture to provide our clients with exceptional products and services.  We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy.  
We are seeking an Account Services Principal Approver will work in a professional and rapidly changing environment approving customer account applications. The ideal candidate is a holistic thinker who can make quick decisions based on risk and is very task oriented and can efficiently pivot and think out of the box when required. Responsibilities will include tasks which are routine and repetitive in nature.
Duties include ensuring all required customer information has been provided on the account application; enforcing department and firm policies and procedures; mentoring department Representatives by delivering training and coaching as needed or directed; and delivering world-class customer service to both internal and external clients. Additionally, we seek a quick learner, detailed oriented individual and a natural problem solver.
ESSENTIAL JOB FUNCTIONS:
  • Use knowledge of industry and internal requirements to review and approve new accounts in all asset classes while also assessing customer risk to TradeStation
  • Use discretion when evaluating risk associated with on-boarding and approving new paper accounts
  • As outlined in the procedures, ensure that the customer identification program has been properly executed on all paper accounts that have been submitted for approval and review CIP exceptions for online automated accounts.
  • Subject Matter Expert (SME) providing guidance and direction on account opening documentation requirements to sales representatives
  • Ability to step in as needed to complete the roles of Account Service representatives due to changing volumes
  • Any and all additional task as assigned by the Senior Director or Manager of Account Services
KNOWLEDGE, SKILLS & ABILITIES:
  • Knowledge of account opening risk management and Anti-Money Laundering policies, procedures, and best practices
  • Self-starter requiring minimal supervision and direction including, but not limited to, a demonstrated knowledge of brokerage operations, customer identification programs, and suitability determinations
  • Effective problem-solving skills to assist other Representatives to identify and resolve account opening scenarios
  • Excellent communication skills with a customer-focused attitude
  • Analytical thinker with the ability to organize, manage and track detailed tasks with frequently changing priorities
  • Ability to work quickly and accurately in a fast paced, dynamic environment
  • Detail oriented to ensure the accuracy of customer correspondence and databases
  • Proficient in Microsoft Office and other applicable applications
EDUCATION & EXPERIENCE:
  • 4-year College degree with 3-5 years of related experience in a professional support role in brokerage operations
  • Knowledge of practices and procedures used in the securities industry
CERTIFICATIONS REQUIRED:
  • FINRA Registrations 7, 63, and 24 required 
  • Series 3 and 4 a plus or to be obtained within 90 days for new hire