End User Support Specialist I in Chicago, IL at TradeStation

Date Posted: 10/15/2021

Job Snapshot

Job Description

End User Support Specialist I
Chicago, IL
The End User Support Specialist I will provide assistance and consultation to all users.  The Specialist may perform help desk functions and training, provide direct user support and guidance, and assist with technology planning.  The Specialist will respond to telephone calls, email and personnel requests for technical support as well as track and monitor the problem to insure a timely resolution.
ESSENTIAL JOB FUNCTIONS:
  • Serve as the first point of contact for customers seeking technical assistance over the phone, via tickets or other method of communication (slack).
  • Support end users with technical questions (Hardware or software)
  • Explain computing concepts to non-technical staff
  • Assist in the deployment and support of laptops, desktops and telecommunication devices
  • Oversee minor facility issues (open tickets with building)
  • Maintain asset inventory
KNOWLEDGE, SKILLS & ABILITIES:
  • In-depth understanding of desktop operating systems and hardware configurations (Windows OS and MacOS) including system deployment
  • Basic understanding of network concepts and/or administration
  • Basic understanding of Active Directory (user/group management)
  • Ability to work independently in local and/or remote locations
  • Ability to prioritize multiple tasks
  • Ability to explain computing concepts to non-technical staff
  • Ability to provide one-on -one technical training
EDUCATION & EXPERIENCE:
  • Bachelor’s Degree in a related area or Associates Degree and equivalent related experience
  • 1-2 years’ experience in the computer field
  • Microsoft Certification End-User Support required