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End User Support Specialist II in Heredia at TradeStation

Date Posted: 1/6/2023

Job Snapshot

Job Description

Who We Are:
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For:
The End User Support Specialist II will provide assistance and consultation to technology users.  The Specialist may perform help desk functions and training, provide direct user support and guidance, and assist with technology planning.  Specialists at this level typically provide advanced technical support on hardware and software applications.  The Specialist will respond to telephone calls, email and personnel requests for technical support as well as track and monitor the problem to insure a timely resolution.

What You’ll Be Doing:
  • Support end users with technical questions (Hardware or software)
  • Assist in development of streamlined procedures to ensure effective IT Customer Services assistance
  • Act as an escalation for the Support Specialist I for technical issues and customer service issues
  • Serve as liaison between administrator staff and end users to resolve customer/user problems and concerns
  • Explain computing concepts to non-technical staff
  • Assist in the deployment and support of telecommunication devices
  • Oversee all aspects of facilities including: security, cleaning, painting, building services, minor carpentry repairs, generator maintenance, fire safety compliance
  • Assist in the development, expansion and maintenance of mechanical and electrical systems throughout the office space, including maintaining drawings, manuals and parts lists for buildings and their installed equipment
  • Responsible for managing the desktop vulnerabilities
  • Intermediate level administration of Active Directory (Create or modify security groups, update user information, etc.)
  • Assist End Support Specialist III with projects
The Skills You Bring:
  • In-depth understanding of desktop operating systems and hardware configurations
  • General understanding of network concepts and working knowledge of network administration
  • Ability to work independently in local and/or remote locations
  • Ability to prioritize multiple tasks
  • Ability to present computing concepts to technical and non-technical staff and rely on his/her experience and judgment to plan and accomplish goals
  • Knowledge of enterprise software services
  • Knowledge of commonly used concepts, practices and procedures in more complex help desk support functions
  • Intermediate level knowledge of active directory administration
Minimum Qualifications:
  • Bachelor’s Degree in a related area or Associates Degree and equivalent related experience
  • 3-5 years’ experience in the computer field.
  • Microsoft certification is required
Desired Qualifications:
  • Knowledge of endpoint management software (ex.  Tanium, Jamf or similar)
  • Intermediate level knowledge of PowerShell scripting
  • Experience managing an office 365 environment
What We Offer:
  • Collaborative work environment
  • Competitive Salaries
  • Yearly bonus
  • Comprehensive benefits for you and your family starting Day 1
  • Unlimited Paid Time Off
  • Flexible working environment
  • TradeStation Account employee benefits, as well as full access to trading education materials