Who We Are:

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and a relentless search for innovation.

What We Are Looking For:
Experienced IT Operations Manager to oversee and manage our IT operations, focusing on daily operational activities, incident management, change management, and IT governance. The ideal candidate will lead a team responsible for maintaining the reliability, security, and efficiency of our IT systems and infrastructure, ensuring compliance with IT policies, procedures, and industry standards.

What You'll Be Doing:

IT Governance

• Ensure compliance with ITSM process (i.e., change, incident, knowledge)
• Assist in the design, implementation, and managing of a comprehensive IT governance framework, aligning it with business objectives and industry best practices
• Manage the IT policies, procedures, and standards-aligned with organizational goals and regulatory requirements
• Manage the implementation and maintenance of IT controls to mitigate risks and ensure compliance with regulations
• Conduct regular audits and reviews to assess the effectiveness of IT governance practices and identify areas for improvement

Global Operations Leadership

• Lead the incident response process, ensuring timely and effective resolution of outages and service disruptions
• Utilize metrics and KPIs to bring visibility of our IT operations to the organization
• Ensure compliance of policies regarding Business Continuity and Disaster Recovery
• Act as liaison with Business partners on incident management and change management
• Motivate the team through coaching, career planning, and setting individual objectives

• Understanding and working knowledge of data center infrastructure environments (e.g., operating system, security, network, voice, end user, and server-related applications)
• Well-organized and exceptional prioritization skills
• Experience working on IT operation
• Proficiency in ITIL and IT Service Management practices (Incident, Problem, Change, etc.).
• Experience engaging in high-severity production incidents and communicating status
• Ability to ensure that contracts align with IT governance principles, compliance requirements, and organizational goals
• Vendor relationship management skills, including vendor selection, performance evaluation, and contract renewal
• Effective oral and written communication skills and knowledge of IT service delivery concepts
• Strong understanding of IT infrastructure, systems, and network technologies
• An equivalent combination of education and related experience may also serve to meet these minimum requirements
• Demonstrated leadership skills with the ability to lead and motivate a team of IT professionals
• Experience in setting departmental goals, and optimizing operational efficiency

Minimum Qualifications:

• Bachelor's degree in IT, Computer Science, or a related field
• ITIL or COBIT certificate
• 3-5 years of experience working on IT operations

Desired Qualifications:

• Familiarity with relevant laws, regulations, and standards affecting IT governance (e.g., GDPR, HIPAA, SOX)
• Experience in leading IT governance projects from initiation to completion
• Relevant certifications such as Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), Project Management Professional (PMP), or ITIL certifications

What We Offer:

• Collaborative work environment
• Competitive Salaries
• Yearly bonus
• Comprehensive benefits for you and your family starting Day 1
• Unlimited Paid Time Off
• Flexible working environment
• TradeStation Account employee benefits, as well as full access to trading education materials