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Systems Support Specialist - NOC in Heredia at TradeStation

Date Posted: 1/24/2023

Job Snapshot

Job Description


Who We Are:
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For:
The position is responsible for all operations activities during shift work, including guaranteeing software and application upgrades based upon business requirements; providing proactive enterprise-wide monitoring of all systems, servers, and applications; and guaranteeing the functionality of all systems and applications.  This position is also responsible for maintaining proper incident documentation practices based on the ITIL framework.

***Schedule: Night shift 8 PM to 4 AM Costa Rica -6 GMT Monday-Friday

What You'll Be Doing:
  • Guarantee all established procedures related to operations at the Data Center are followed
  • Ensures complete and timely hand-off of incidents to other support teams as appropriate
  • Monitors the environment and resolves issues utilizing available knowledge reference documentation.
  • Monitors production schedules and ensures production jobs complete successfully without issues.
  • Properly complete daily procedures related to data center operation
  • Work with remote technical staff at the data centers to install and deploy hardware, cabling and systems as required
  • Interact with vendors to guarantee functionality of all parts of the Data Center
  • Perform Data Center hardware upgrades and maintenance as needed
  • Perform semi-complex web, scripting, or other system upgrades
  • Must be able to work holidays and overtime if needed
The Skills You Bring:
  • Understanding and working knowledge of data center infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
  • Intermediate understanding of network concepts
  • Intermediate understanding of the Microsoft Windows Operating System in a server environment
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Ability to work independently in local and/or remote locations and handle multiple tasks at the same time
  • Effective oral and written communications skills and knowledge of commonly used concepts, practices and procedures within networking and Microsoft Windows Operating Systems
Minimum Qualifications:
  • Bachelor's Degree in Computer Science or Management Information Systems
  • 1-3 years of experience supporting servers and applications is required
  • A + and MCP Certifications are required
  • An equivalent combination of education and related experience may also serve to meet these minimum requirements
  • May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field
Desired Qualifications:
  • MSCA: Windows Server 2012 and later
  • Working knowledge of VMWare virtualization technology
  • Experience working with cloud environments such as AWS and Azure
What We Offer:
  • Collaborative work environment
  • Competitive Salaries
  • Yearly bonus
  • Comprehensive benefits for you and your family starting Day 1
  • Unlimited Paid Time Off
  • Flexible working environment
  • TradeStation Account employee benefits, as well as full access to trading education materials