Technical Writer - MadCap Flare & Jira in Heredia at TradeStation

Date Posted: 7/17/2021

Job Snapshot

Job Description

Technical Writer & Support - Product Help
Heredia, Costa Rica
-Please attach your English CV
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.  We have built a team of amazing people who work together in a high-performance culture to provide our clients with exceptional products and services.  We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy.
The Technical Writer & Support - Product Help will be responsible for creating help topics as part of an integrated TradeStation (TS) user help system based on content material provided by the product teams and other writers.  This includes the use of the designated help editing tools plus maintenance of the help system files and help servers that make up the help production and testing environments.
 
ESSENTIAL JOB FUNCTIONS:
  • Use the Madcap Flare system to edit help topics and produce user help systems for each TS platform
  • Edit and maintain the help support files (ASP, JavaScript, XML. Etc.) that link from the TS platforms to the help topics
  • Maintain the Dev help server environments (Windows server, IIS, etc.) used for help production and testing
  • Access JIRA and other internal tools for updating help content and help promotions
  • Interface with other internal technical teams (engineering, EasyLanguage, QA, etc.) to maintain the help environments and context-sensitive help linking from the TS platforms
KNOWLEDGE, SKILLS & ABILITIES:
  • Strong communication skills
  • Ability to research, write and edit content for user help system
  • Proficiency with Excel and Outlook
  • Ability to work independently
  • Willingness to learn new skills
  • Out-of-the-box creative thinking skills
EDUCATION & EXPERIENCE:
  • College degree or 5 years’ experience in help/documentation systems, technical writing, or courseware development
  • Experience with Madcap Flare or related help development tools
  • Experience with Windows documentation tools and server environments