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Job Requirements of Systems Support Specialist - Data Center:
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Employment Type:
Full-Time
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Location:
Work From Home, Heredia Province (Remote)
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Systems Support Specialist - Data Center
Who We Are:
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
What We Are Looking For:
The position is responsible for all operations activities during shift work, including guaranteeing software and application upgrades based upon business requirements; providing proactive enterprise-wide monitoring of all systems, servers, and applications; and guaranteeing the functionality of all systems and applications. This position is also responsible for maintaining proper incident documentation practices based on the ITIL framework.
***Schedule: Night shift 9 PM to 5 AM Costa Rica -6 GMT Monday-Friday
What You'll Be Doing:
- Guarantee all established procedures related to operations at the Data Center are followed
- Ensures complete and timely hand-off of incidents to other support teams as appropriate
- Monitors the environment and resolves issues utilizing available knowledge reference documentation.
- Monitors production schedules and ensures production jobs complete successfully without issues.
- Properly complete daily procedures related to data center operation
- Work with remote technical staff at the data centers to install and deploy hardware, cabling and systems as required
- Interact with vendors to guarantee functionality of all parts of the Data Center
- Perform Data Center hardware upgrades and maintenance as needed
- Perform semi-complex web, scripting, or other system upgrades
- Identifying problems by analyzing incident trends and frequent system failures
- Perform in depth troubleshooting of hardware and OS issues on physical and virtual servers
- Understand how company systems work so that issues can be properly communicated to users and stakeholders
- Ability to identify continuous improvement opportunities on day-to-day operations, including the automation of manual processes
- Capable of writing technical documents for operational procedures
- Must be able to work holidays and overtime if needed
The Skills You Bring:
- Understanding and working knowledge of data center infrastructure environments (e.g., operating system, security, network, voice, end user and server related applications).
- Intermediate understanding of network concepts
- Intermediate understanding of the Microsoft Windows Operating System in a server environment
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Ability to work independently in local and/or remote locations and handle multiple tasks at the same time
- Effective oral and written communications skills and knowledge of commonly used concepts, practices and procedures within networking and Microsoft Windows Operating Systems
- Experience with monitoring and reacting to system events and end user business requests
Minimum Qualifications:
- Bachelor's Degree in Computer Science or Management Information Systems
- ITIL or COBIT certificate
- 3-5 years of experience supporting servers and applications is required
- A + and MCP Certifications are required
- An equivalent combination of education and related experience may also serve to meet these minimum requirements
- May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field
Desired Qualifications:
- MSCA: Windows Server 2012 and later
- Working knowledge of VMWare virtualization technology
- CCNP or equivalent certification
- Experience working with cloud environments such as AWS and Azure
- ITIL Certification
What We Offer:
- Collaborative work environment
- Competitive Salaries
- Yearly bonus
- Comprehensive benefits for you and your family starting Day 1
- Unlimited Paid Time Off
- Flexible working environment
- TradeStation Account employee benefits, as well as full access to trading education materials
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