Who We Are:

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For:
The position is responsible for all operations activities during shift work, including guaranteeing software and application upgrades based upon business requirements; providing proactive enterprise-wide monitoring of all systems, servers, and applications; and guaranteeing the functionality of all systems and applications.  This position is also responsible for maintaining proper incident documentation practices based on the ITIL framework.

***Schedule: Mix shift 4:00 AM to 12:00pm Costa Rica -6 GMT Monday-Friday

What You'll Be Doing:

• Guarantee all established procedures related to operations at the Data Center are followed
• Ensures complete and timely hand-off of incidents to other support teams as appropriate
• Monitors the environment and resolves issues utilizing available knowledge reference documentation.
• Monitors production schedules and ensures production jobs complete successfully without issues.
• Properly complete daily procedures related to data center operation
• Work with remote technical staff at the data centers to install and deploy hardware, cabling and systems as required
• Interact with vendors to guarantee functionality of all parts of the Data Center
• Perform Data Center hardware upgrades and maintenance as needed
• Perform semi-complex web, scripting, or other system upgrades
• Identifying problems by analyzing incident trends and frequent system failures
• Perform in depth troubleshooting of hardware and OS issues on physical and virtual servers
• Understand how company systems work so that issues can be properly communicated to users and stakeholders
• Ability to identify continuous improvement opportunities on day-to-day operations, including the automation of manual processes
• Capable of writing technical documents for operational procedures
• Must be able to work holidays and overtime if needed

The Skills You Bring:

• Understanding and working knowledge of data center infrastructure environments (e.g., operating system, security, network, voice, end user and server related applications).
• Intermediate understanding of network concepts
• Intermediate understanding of the Microsoft Windows Operating System in a server environment
• Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
• Ability to work independently in local and/or remote locations and handle multiple tasks at the same time
• Effective oral and written communications skills and knowledge of commonly used concepts, practices and procedures within networking and Microsoft Windows Operating Systems
• Experience with monitoring and reacting to system events and end user business requests

Minimum Qualifications:

• Bachelor's Degree in Computer Science or Management Information Systems
• ITIL or COBIT certificate
• 3-5 years of experience supporting servers and applications is required
• A + and MCP Certifications are required
• An equivalent combination of education and related experience may also serve to meet these minimum requirements
• May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field

Desired Qualifications:

• MSCA: Windows Server 2012 and later
• Working knowledge of VMWare virtualization technology
• CCNP or equivalent certification
• Experience working with cloud environments such as AWS and Azure
• ITIL Certification

What We Offer:

• Collaborative work environment
• Competitive Salaries
• Yearly bonus
• Comprehensive benefits for you and your family starting Day 1
• Unlimited Paid Time Off
• Flexible working environment
• TradeStation Account employee benefits, as well as full access to trading education materials

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