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Job Requirements of End User Support Specialist I:
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Employment Type:
Full-Time
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Location:
Heredia, Heredia Province (Onsite)
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End User Support Specialist I
Who We Are:
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.
What We Are Looking For:
The End User Support Specialist I will provide assistance and consultation to technology users. The Specialist may perform help desk functions and training, provide direct user support and guidance, and assist with technology planning. The Specialist will respond to telephone calls, email and personnel requests for technical support as well as track and monitor the problem to insure a timely resolution.
What You’ll Be Doing:
- Support end users with technical questions (Hardware or software)
- Assist in the development of streamlined procedures to ensure effective IT Customer Services assistance
- Serve as liaison between administrator staff and end users to resolve customer/user problems and concerns
- Explain computing concepts to non-technical staff
- Assist in the deployment and support of telecommunications devices
- Basic Active Directory administration
The Skills You Bring:
- In-depth understanding of desktop operating systems, hardware configurations, and software
- Basic understanding of network concepts and/or administration
- Ability to work independently in local and/or remote locations
- Ability to prioritize multiple tasks
- Ability to explain computing concepts to non-technical staff
- Ability to provide one-on -one technical training
- Basic understanding of Active Directory preferred
Minimum Qualifications:
- Bachelor’s Degree in a related area or Associates Degree and equivalent related experience
- 0-2 years’ experience in the computer field
- Microsoft Certification End-User Support required
What We Offer:
- Collaborative work environment
- Competitive Salaries
- Yearly bonus
- Generous 401k Plan (US Only)
- Comprehensive benefits for you and your family starting Day 1
- Unlimited Paid Time Off
- Flexible working environment
- TradeStation Account employee benefits, as well as full access to trading education materials