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Account Services Representative in Chicago, IL at TradeStation

Date Posted: 3/5/2021

Job Snapshot

Job Description

Account Services Representative
Chicago, IL
TradeStation is an on-line brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  We have built a team of amazing people who work together in a high-performance culture to provide our clients with exceptional products and services.  We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and an unlimited PTO policy.
The Account Services Representative will be responsible for a variety of account opening and servicing items relating to client on-boarding.  This position will also be responsible for ownership of all items assigned to ensure completion of client requests within defined service levels. 
ESSENTIAL JOB FUNCTIONS:
  • Prepare new account paper applications submitted for principal account review
  • Review documentation and enter new paper account applications in various back-office systems
  • As designated, review and clear CIP exceptions for automated online accounts and/or authorized traders and ensure applicant meets internal AML and CIP guidelines; request additional documentation and/or information as needed per procedures
  • Create user logins and link brokerage accounts to customer trading logins for paper applications, third party traders and/or any online transmission fails
  • Monitor and pro-actively manage collaborations sent from Client Services and/or Sales with customer account maintenance request
  • Manage exception reviews for online ACH set-ups and process paper ACH set-ups via our internal cash management application
  • Scan, upload and file account documentation as needed
  • Assist with projects and other tasks as designated by Account Services Manager
KNOWLEDGE, SKILLS & ABILITIES:
  • Detail oriented with the ability to work in a fast pace, deadline-oriented environment
  • High proficiency with data entry and processing
  • Ability to identify potential red flags and escalate accordingly
  • Dependable, punctual and able to work in a structured work environment
  • Customer service oriented
  • Strong analytical and organization skills
  • Ability to identify areas for process and procedural improvement
EDUCATION & EXPERIENCE:
  • 4-year college degree preferred
  • 2+ years of experience in self-clearing brokerage operations and/or training required
  • Familiarity with brokerage back-office functions
  • Proficient in MS Office, SunGard Phase 3, GMI, or other back office brokerage systems a plus