End User Support Specialist in Chicago, IL at TradeStation

Date Posted: 2/20/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chicago, IL
  • Job Type:
    Other
  • Experience:
    3 to 5 years
  • Date Posted:
    2/20/2018

Job Description

End User Support Specialist
Chicago, IL
 
The End User Support Specialist II will provide assistance and consultation to technology users.  The Specialist may perform help desk functions and training, provide direct user support and guidance, and assist with technology planning.  Specialists at this level typically provide advanced technical support on hardware and software applications.  The Specialist will respond to telephone calls, email and personnel requests for technical support as well as track and monitor the problem to insure a timely resolution.
 
ESSENTIAL JOB FUNCTIONS:
  • Support end users with technical questions (Hardware or software)
  • Assist in development of streamlined procedures to ensure effective IT Customer Services assistance
  • Act as an escalation for the Support Specialist I for technical issues and customer service issues
  • Serve as liaison between administrator staff and end users to resolve customer/user problems and concerns
  • Explain computing concepts to non-technical staff
  • Assist in the deployment and support of telecommunication devices
  • Oversee all aspects of facilities including: security, cleaning, painting, building services, minor carpentry repairs, generator maintenance, fire safety compliance
  • Assist in the development, expansion and maintenance of mechanical and electrical systems throughout the office space, including maintaining drawings, manuals and parts lists for buildings and their installed equipment
  • Responsible for managing the desktop vulnerabilities
  • Intermediate level administration of Active Directory (Create or modify security groups, update user information, etc.)
  • Assist Support Specialist III with projects

KNOWLEDGE, SKILLS & ABILITIES:
  • In-depth understanding of desktop operating systems and hardware configurations
  • General understanding of network concepts and working knowledge of network administration
  • Ability to work independently in local and/or remote locations
  • Ability to prioritize multiple tasks
  • Ability to present computing concepts to technical and non-technical staff and rely on his/her experience and judgment to plan and accomplish goals
  • Knowledge of enterprise software services
  • Knowledge of commonly-used concepts, practices and procedures in more complex help desk support functions
  • Intermediate level knowledge of active directory administration

EDUCATION & EXPERIENCE:
  • Bachelor’s Degree in a related area or Associates Degree and equivalent related experience
  • 3-5 years’ experience in the computer field.
  • Microsoft certification is required