Senior Manager, Enterprise Network & Site Reliability in Plantation, FL at TradeStation

Date Posted: 6/16/2019

Job Snapshot

Job Description


Senior Manager, Enterprise Network & Site Reliability
Plantation, FL
 
TradeStation’s Operations team relies on its Engineering teams to support our enterprise network and systems. The Senior Manager plays a key role in our operational efforts.  You will be responsible for managing TradeStation’s Network Engineering team. You will own the execution of the technical roadmap for the team(s) in our environment. As the company continues to grow, you will mentor and develop the team as we scale. You will emphasize efficiency, automation, scalability and high-availability.  
You must be able to lead the team not only to achieve the uptime established by SLAs but also ensure this is achieved with the maximum level of automation and efficiency.
 
ESSENTIAL JOB FUNCTIONS:
  • Provide leadership and day-to-day management of the technical teams
  • Create automation mindset environment
  • Full stack ownership of production support and be available for rotating 24x7 on call support
  • Work with vendor representatives and other technology operations teams to coordinate, escalate, troubleshoot, and resolve service interruptions as expeditiously as possible
  • Manage a large enterprise operation, ensuring service levels are met and adverse impacts are kept to a minimum
  • Implement automation solutions and help lead implementation of new innovations
  • Manage and oversee troubleshooting of complex network problems including; packet analysis, protocol problems, and network failures
  • Set performance targets and thresholds and define key success criteria
  • Report and analyze systems dashboards with recommendations to Senior/Executive Management
  • Develop a quality improvement strategy to achieve objectives
  • Manage and direct all aspects of the WAN, Data Center engineering and infrastructure operations; including planning, designing, implementing, deploying, supporting and maintaining functions Facilitate product specific operations strategy and deployment management plans
  • Assure the viability, functionality and effectiveness of essential systems and monitoring tools

People Management:
  • Help the Engineers develop their careers, assigning them to projects tailored to their skill levels, long-term skill development, personalities, and work styles
  • Inspire and mobilize teams to perform and deliver their best
  • Build and maintain ongoing relationships with peers and other departments
  • Manage and ensure timely response to support issues
  • Provide effective communication regarding issues, objectives, initiatives and performance to teams, peers and management
  • Forecast resource requirements to manage the business

Program Management:
  • Develop integrated quality plan for the Engineers and ensure successful execution
  • Manage project interdependencies and risks to ensure project efforts remain in synchronization
  • Ensure timely retrospection, performance analysis and benefit realization for each project
  • Report SLA/KPI dashboards with analysis and recommendations to Senior/Executive Management
  • Identify, manage and communicate risks defined by systems to management and take corrective action, escalating as needed, to resolve and achieve commitments

KNOWLEDGE, SKILLS & ABILITIES:
  • Demonstrated leadership and communications skills
  • Networking of DC and Enterprise WAN - VPN, MPLS, BGP, and Firewall, Ability to effectively present information and respond to questions from other departments and from all levels of the organization
  • Must have technical knowledge to understand the environment and provide management updates when needed
  • Knowledge of coding languages for scripting (e.g Python Perl) very desirable
  • Understanding of complex networks
  • Knowledge of cloud technologies with ability to implement solution and support them

EDUCATION & EXPERIENCE
  • BS degree in Computer Science, Mathematics, or Business
  • Must have a development background
  • 8 years of experience in an organization with a large, high availability, 24x7, mission critical operations environment supporting enterprise systems
  • 4 years of experience in a leadership/management role with several direct reports