Technical Support Representative in Fort Lauderdale, FL at TradeStation

Date Posted: 4/3/2018

Job Snapshot

Job Description

Technical Support Representative
Plantation, FL
 
This position is responsible for education and support of the TradeStation client base with respect to online Trading software. This position requires extensive troubleshooting and will partner effectively with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets.
 
ESSENTIAL JOB FUNCTIONS:
  • Assist clients and fellow support representatives with escalated technical issues via telephone and email
  • Update client account information as needed
  • Train clients on our proprietary trading software
  • Act as a liaison with other departments in resolving escalated issues
  • Display strong leadership skills
  • Ability to take ownership of reporting and resolution of escalated issues
  • Gather and document information needed for Quality Assurance team on client cases, de-bugging and software rollouts

KNOWLEDGE, SKILLS & ABILITIES:
  • Be a leader in all areas of the department
  • Constantly strive to educate and train other employees and clients
  • Improve the overall level of support provided by Client Services
  • Possess superior oral and written communication skills
  • Must be dependable, punctual and able to work in a structured work environment
  • Must have a confident and positive attitude that supports the goals of Service Excellence as well as be able to work in a team environment
  • Must be proficient in the areas of Technical Support and Client Services

EDUCATION & EXPERIENCE:
  • College degree preferred. 
  • Technical or Industry Certifications preferred
  • MCP or A+ preferred
  • Bilingual a plus
  • Strongly encouraged to obtain industry licenses

  Direct hires only.