Technical Writer - MadCap Flare & Jira in Heredia at TradeStation

Date Posted: 9/17/2021

Job Snapshot

Job Description

Technical Writer & Support - Product Help
Heredia, Costa Rica
-Please attach your English CV
TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.  We have built a team of amazing people who work together in a high-performance culture to provide our clients with exceptional products and services.  We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy.
The Technical Writer & Support - Product Help will be responsible for creating help topics as part of an integrated TradeStation (TS) user help system based on content material provided by the product teams and other writers.  This includes the use of the designated help editing tools plus maintenance of the help system files and help servers that make up the help production and testing environments.
 
ESSENTIAL JOB FUNCTIONS:
  • Edit and maintain the help support files that link from the TradeStation platforms to the help topics.
  • Develop and maintain detailed documentation for the various TradeStation platforms
  • Access JIRA and other internal tools for updating help content and help promotions tasks.
  • Interface with other internal technical teams (engineering, EasyLanguage, QA, etc.) to maintain the help environments and context-sensitive help linking from the TS platforms.
  • Obtain a deep understanding of TradeStation products and services to translate complex information into simple, polished, and engaging content
  • Write user friendly content to help assist TradeStation users to understand TradeStation products, thus setting those clients up for success
  • Evaluate existing content and find ways to improve it.
 
KNOWLEDGE, SKILLS & ABILITIES:
  •  Strong communication skills
  • Ability to research, write and edit content for user help system
  • Proficiency with Excel and Outlook
  • Ability to work independently
  • Willingness to learn new skills
  • Out-of-the-box creative thinking skills

EDUCATION & EXPERIENCE:
  • College degree or 5 years’ experience in help/documentation systems, technical writing, or courseware development
  • Baseline knowledge of financial markets and platforms
  • Experience with Windows documentation tools and server environments