TradeStation

Systems Support Specialist

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Employee Type

Full-Time

Location

Heredia, Costa Rica (Remote)

Job Type

Data Centers

Job ID

3323

#WeAreTradeStation

Who We Are:

TradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators.
At TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that's using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you're joining a culture where AI is how we work.
Are you ready to make yourself at home?

What We Are Looking For:

The position is responsible for all operations activities during shift work, including guaranteeing software and application upgrades based upon business requirements; providing proactive enterprise-wide monitoring of all systems, servers, and applications; and guaranteeing the functionality of all systems and applications. This position is also responsible for maintaining proper incident documentation practices based on the ITIL framework.
***Schedule: Overnight shift 12:00 AM to 6 AM, Costa Rica GMT-6, Monday, Tuesday, Friday-Sunday

What You'll Be Doing:

  • Guarantee all established procedures related to operations at the Data Center are followed
  • Ensures complete and timely hand-off of incidents to other support teams as appropriate
  • Monitors the environment and resolves issues utilizing available knowledge reference documentation.
  • Monitors production schedules and ensures production jobs complete successfully without issues.
  • Properly complete daily procedures related to data center operation
  • Work with remote technical staff at the data centers to install and deploy hardware, cabling and systems as required
  • Interact with vendors to guarantee functionality of all parts of the Data Center
  • Perform Data Center hardware upgrades and maintenance as needed
  • Perform semi-complex web, scripting, or other system upgrades
  • Must be able to work holidays and overtime if needed

The Skills You Bring:

  • Understanding and working knowledge of data center infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
  • Intermediate understanding of network concepts
  • Intermediate understanding of the Microsoft Windows Operating System in a server environment
  • Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
  • Ability to work independently in local and/or remote locations and handle multiple tasks at the same time
  • Effective oral and written communications skills and knowledge of commonly used concepts, practices and procedures within networking and Microsoft Windows Operating Systems

Minimum Qualifications:

  • Bachelor's Degree in Computer Science or Management Information Systems
  • 1-3 years of experience supporting servers and applications is required
  • A + and MCP Certifications are required
  • An equivalent combination of education and related experience may also serve to meet these minimum requirements
  • May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field

Desired Qualifications:

  • MSCA: Windows Server 2012 and later
  • Working knowledge of VMWare virtualization technology
  • Experience working with cloud environments such as AWS and Azure

Benefits at TradeStation

  • ○Collaborative work environment
  • ○Competitive Salaries
  • ○Yearly bonus
  • ○Comprehensive benefits for you and your family starting Day 1
  • ○Unlimited Paid Time Off
  • ○Flexible working environment
  • ○TradeStation Account employee benefits, as well as full access to trading education materials
Learn more about our mission
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TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.