Technical Support Representative

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Employee Type

Full-Time

Location

Plantation, FL (Onsite)

Job Type

Client Experience

Job ID

3225FL

#WeAreTradeStation

#WeAreTradeStation

Who We Are:

TradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators.

At TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that's using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you're joining a culture where AI is how we work.

Are you ready to make yourself at home?

What We Are Looking For:

The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets.

This is an on-site position in our Plantation office at 8050 SW 10th Street, Plantation, FL 33324.

What You'll Be Doing:

Assist clients and internal team members with escalated technical issues via telephone and email
Train clients on our proprietary trading software, acting as a subject matter expert for our customers
Act as liaison with other departments to drive resolutions for escalated issues
Ability to take ownership of issue reporting and resolution follow-up
Deliver Client Service and Account assistance for web, mobile and platform access points
Troubleshoot client software and hardware to resolve customer impacting items
Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
Participate in product testing and QA review

The Skills You Bring:

Constantly strive to educate and train other employees and clients
Strong desire to help others
Ability to deliver customer service excellence in all actions
Possess superior oral and written communication skills
Must be dependable, punctual and able to work in a dynamic fun work environment
Must have a confident and positive attitude that supports the goals of service excellence
Team player with strong leadership skills
Proficient in the areas of Technical Support and Client Services
Troubleshooting skills, with the ability to work through complex application and reported issues

Technical Support Representative

Who We Are:

What We Are Looking For:

What You'll Be Doing:

The Skills You Bring:

Minimum Qualifications:

Desired Qualifications:

Benefits at TradeStation

Benefits at TradeStation