Account Services Manager in Chicago, IL at TradeStation

Date Posted: 7/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    2 to 3 years
  • Date Posted:

Job Description

Account Services Manager
Chicago, IL
TradeStation Securities Inc. is continuing to grow globally and sell multiple solutions and products to our clients. The global focus on Anti-Money Laundering (“AML”) and Know Your Client (“KYC”) requirements is increasing and leading to new roles and opportunities within TradeStation Securities Inc.  TradeStation is currently seeking an experienced Account Services Manager to play an integral part in the overall management of the risk and controls associated with Client On-boarding and customer account maintenance. The respective candidate should be agile and possess strong leadership, critical thinking and communication skills to help support and manage the continued growth of accounts. This is an exciting role with strong professional upside and tangible opportunities for further advancement within the organization.
As the Account Services Manager, you will help support the Senior Director of Account Services in leading and managing the   Accounts Services Team.  The Account Services Manager will be responsible for managing a team of Account Services Representatives and Principal Account Approvers with responsibilities including but not limited to middle office and back office new account set-ups, KYC and CIP for equities, equity options and futures brokerage account approvals, customer account maintenance, and documentation management for retail and institutional brokerage customers.   This individual will help drive process improvement with a key focus on strengthening supervisory controls and procedures to reduce regulatory and operational risks and support the account needs of our valued customers. The Account Services Manager will play a key role in fostering collaborative business relationships with other departmental managers within Operations, Compliance, AML, Trade Desk, Sales, and Client Services to gain operational efficiencies and help support various project initiatives.
  • Manage and supervise new account processing workflows and approvals to ensure adherence to CIP, KYC and AML policies and procedures for both equities and futures brokerage accounts
  • Perform daily equity, equity options and futures account approvals as needed
  • Develop process flows for strategic initiatives and assist in the development of enhancing the operating models and processes with a keen focus on mitigating operational and regulatory risk
  • Ensure functions and processes are clearly documented in the standard operating procedures and current with regulatory and internal firm policies
  • Manage daily workload distributions among staff to ensure timely completion of all daily processing deadlines
  • Provide Quality Assurance on all customer account documentation and data entries
  • Develop and maintain daily/monthly metrics reporting to manager team’s performance and staffing needs
  • Set performance goals, coach and motivate staff
  • Act as escalation point for high priority issues for team members and other departments
  • Provide guidance and support to sales managers and representatives to address questions relating to new accounts and account maintenance
  • Work collaboratively with key business stakeholders, including but not limited to other cross functional teams; Sales, Legal, Compliance, AML, Business Management, and Technology on fulfilling responsibilities in managing client on-boarding risk and controls and project initiatives
  • Represent Account Services during inter-departmental meetings and projects as needed
  • Conduct GAP analysis; identify key areas of risk or concern that may impact the business and define areas for process improvement

  • Knowledge and understanding of client on-boarding and brokerage account operations
  • Strong analytical and troubleshooting skills
  • Ability to multi-task and work in a fast-paced dynamic environment
  • Critical thinker with excellent communication skills and strong attention to detail

  • 4-year college degree required
  • 2-3 years management experience within a brokerage operation

  • Series 7, 24 and 63 required
  • Series 3 or 4 preferred, to be obtained within 90 days of hire