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Director, Institutional Relationship Management in Plantation, FL at TradeStation

Date Posted: 5/17/2019

Job Snapshot

Job Description

Director, Institutional Relationship Manager
Plantation, FL

The Director of Institutional Relationship Management will be responsible for the day-to-day supervisory oversight of our Institutional business and will play an integral role in maintaining and supporting our Institutional clientele.  The successful candidate will partner with the Institutional Sales team and be responsible for developing new business opportunities while enhancing revenue growth organically.  The role will focus on mitigating operational risk, enhancing departmental processes and procedures and successfully executing corporate initiatives. 
  • Provide account services support to Institutional clients and RIA’s for all areas of account maintenance which include account activity inquiries; allocations support; soft dollar; auditor requests; DVP/RVP settlements, margin calls and corporate actions
  • Serve as a liaison between client services and clearing operations teams
  • Handle daily brokerage operational functions for clearing accounts which include daily cashiering, margin calls, trade settlements for DVP/RVP, ACAT’s, trade breaks, post allocations, cancel/rebills and corporate actions
  • Set-up all internal trading parameters for new accounts which include set-up and support for the allocation piece, buying power assignments for DVP, Give-up and Allocation accounts and soft dollar arrangements; occasional end of day manual booking of trades
  • Support the Sales team in contract and onboarding activities
  • Assist the sales team with the AOP process, specifically ensuring client information is accurate and complete
  • Work with the VP of Trading Operations and the Institutional Sales team on developing a long-term business sales plan
  • Identify opportunities to increase revenue both from our existing customer base and newly onboarded clients
  • Support product rollouts to customers
  • Interact with clients via IM, email, and telephone
  • Work hand in hand with Sales, Marketing and Compliance Departments to establish and maintain internal and regulatory standards
  • Maintain workflow and follow up with new relationships to make sure all new accounts receive service in a timely manner
  • May be required to facilitate issue resolution and communication with clients
  • Other operational tasks as needed

  • Knowledge and understanding of brokerage operations, trading and overall industry preferred
  • Ability to communicate professionally and effectively with customers by phone and email
  • Strong analytical and troubleshooting skills
  • Familiar with back office institutional workflows specific to the settlement process
  • Computer skills to include Microsoft Office applications Word, Excel and Outlook
  • Must be detailed oriented with excellent customer service skills
  • Possess excellent verbal and written communication skill
  • Ability to multi-task and troubleshoot real time issues in a fast-paced environment

  • Four-year college degree required
  • 5+ years industry experience acting in a relationship and operational support capacity
  • Securities licenses 7, 3 and 63 and 24 required