Technical Support - Entry Level in Plantation, FL at TradeStation

Date Posted: 3/20/2021

Job Snapshot

Job Description

Technical Support - Entry Level
Plantation, FL
 
TradeStation is an on-line brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge.  At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.  We have built a team of amazing people who work together in a high performance culture to provide our clients with exceptional products and services.  We offer a collaborative and flexible work environment, competitive salaries, comprehensive benefits and a generous PTO policy. 
We are seeking Technical Support Representatives who will be responsible for the education and support of the TradeStation client base with respect to online Trading software.  This position requires extensive troubleshooting and will partner effectively with other departments to insure proper service.  The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets. 
ESSENTIAL JOB FUNCTIONS:
  • Assist clients and fellow support representatives with escalated technical issues via telephone and email
  • Update client account information as needed
  • Train clients on our proprietary trading software
  • Act as a liaison with other departments in resolving escalated issues
  • Display strong leadership skills
  • Ability to take ownership of reporting and resolution of escalated issues
  • Gather and document information needed for Quality Assurance team on client cases, de-bugging, and software rollouts
KNOWLEDGE, SKILLS & ABILITIES:
  • Be a leader in all areas of the department
  • Constantly strive to educate and train other employees and clients
  • Improve the overall level of support provided by Client Services
  • Possess superior oral and written communication skills
  • Must be dependable, punctual and able to work in a structured work environment
  • Must have a confident and positive attitude that supports the goals of Service Excellence as well as be able to work in a team environment
  • Must be proficient in the areas of Technical Support and Client Services
  • Strongly encouraged to obtain industry licenses
EDUCATION & EXPERIENCE:
  • Bachelor’s degree required
  • Technical or Industry Certifications preferred; MCP or A+ preferred. MCITP a plus